- Orders are accepted on our website 24 hours a day, 7 days a week. Orders ship M-F only.
- Customer Support
- Customer support is available Monday through Friday, 8:00 AM ¯ 5:00 PM PST. Customer support can be reached by email at firstname.lastname@example.org
- Any item that is backordered will not be shipped to a Customer automatically. If we are out of that particular item for a while, we will usually send an email to all Customers letting them know that we have stock again. If an item’s price has risen since a Customer’s initial backorder, the Customer must pay the new price of the item. Remember, if you have a backordered item you must place a brand new order for this item once it is available for purchase again- we do not auto ship items. If you place an order that receives free shipping and one item backorders, you must place a new order when the item is available, and we do not cover the shipping costs for this new order simply because your last order received free shipping.
Freight & Handling
ESP ships to the U.S. and Canada
- Contiguous U.S.
- Orders of $150.00 or more qualify for free shipping within the contiguous United States (Hawaii, Alaska and US Territories are excluded) via FedEx ground only.
Orders shipping to Canada do not receive free shipping.
Earth Shift Products now ships to Canada. All Canada bound orders ship out every Thursday, and normally take 8-10 days to reach the Canadian border. Once your order reaches the border, customs may take additional time. Earth Shift Products is not responsible for orders that are confiscated by customs, nor is Earth Shift Products responsible for customs/duties fees and taxes upon the arrival of your order (even if you refuse the shipment).
Canadian orders ship via FedEx Ground International.
- Shipping Options
FedEx ground, 2nd day, next day or USPS for APO/FPO boxes. Earth Shift Products does not ship to Post Office boxes.
All special shipping instructions must be given to FedEx directly. Example: Please leave at back door. Example: Please ring apartment number ###. Your package will have a tracking number 24 hours after it has been invoiced, you can then contact FedEx at 1-800-GOFEDEX or 1-800-463-3339 to give them your special instructions for delivery. Earth Shift Products is not responsible for resending packages because a customer has provided an incorrect shipping address.
- Lost/Stolen/Undeliverable Shipments
Earth Shift Products is not responsible for shipments that are delivered to the wrong address due to Customer error. Earth Shift Products is not responsible for shipments that are lost in transit or delivered to a residence and then stolen or unaccounted for. It is the Customer’s responsibility to pay for shipping costs if a shipment is returned to our warehouse because it is undeliverable (you can also choose to be refunded in the amount of your order, less any shipping costs). FedEx Ground always provides tracking information, and it is the Customer’s responsibility to keep an eye on their shipment and maintain awareness in case of a mishap of any kind. Remember- it is always best to inform our Customer Service team ASAP of any mishap so we can straighten out the issue and come to a resolution. The longer a Customer waits to deal with a shipping error (their own or ours), the longer it will take to right the situation. Please be sure to read our Returns Policy as well.
- Credit Cards Only
- All orders are processed by credit card only. Accepted cards are Visa, MasterCard, and American Express.
- Product Quality
- Claims regarding product quality must be made and reported within 7 days of receipt to email@example.com. A Call Tag will be issued and replacement product shipped upon receipt of returned product.
- Product Missing
- Claims regarding missing product that was invoiced but not received must be reported within 48 hours of receipt. Claims filed after 48 hours of receipt will be denied.
- Refused Orders
- Orders refused and returned will be charged return shipping cost plus a restocking fee of 20%.
- Return Requests
- Customers may return unused and unopened products within 30 days of the original receipt date if it has been determined to be defective or shipped incorrectly. There will be no refunds given unless it has been determined that the product is legitimately defective or shipped incorrectly.
- Since everyone's tastes are different we can not guarantee product taste. We are in the business of providing functional foods that deliver maximum nutrition and health benefits but do strive toward palatable flavors. We cannot guarantee that a product's taste will be to your liking. No refund will be issued due to flavor issues, or change of mind, once a customer has considered and purchased a product.
- All Multi-Media items sold (DVDs, CDs, and books) have a 30 day unused/unopened return policy. Open or used multi-media items cannot be returned for credit or refund.
- Return Authorizations
- Before returning any products please consult the Policy above. Once a return has been authorized, Earth Shift Products must issue a Return Authorization (RA) and Call Tag to recover the item at our expense. Products returned must be unopened and in the original unaltered packaging. Only full and complete products can be returned.
- Condition of Product
- Returned merchandise should include the original vendor packaging and be in the same condition as when it was received. Used merchandise cannot be returned unless determined to be defective.
- Refund Schedule
- Once authorized for a refund you should expect to receive your refund within four weeks of Earth Shift receiving your package at our offices, or you can choose credit towards your next purchase which is processed and available within 5 business days. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (7 to 15 business days).
Customer will be responsible for entering the correct return address to:
- Earth Shift Products
- Returns Processing
- 5455 Endeavour Ct.
- Moorpark, CA 93021