FAQs

Promotions


What if I miss a promotion?
Earth Shift starts a new promotion every Tuesday (this can change if we run a surprise promotion, but usually Tuesdays bring a new promotion). Because our promotions run back to back, we cannot extend a promotional code because you have missed the sale by a few minutes or hours (unless there was a specific and documented issue with earthshiftproducts.com).
Are there any items that are excluded from Earth Shift's weekly promotions?

Yes, there are. These brands are not available at a discount on earthshiftproducts.com:

  • HUM Nutrition
  • Anima Mundi
  • Root & Bone
  • GOLDE Turmeric Wellness
  • Pearl Butter
  • NOTO Botanics
  • Schmidt's Naturals
  • Owl's Brew

Any promotional codes will still work the same as they always have, except the brands named above will not receive a discount at checkout.

Ordering


If a product is out of stock, how will I know when I may purchase it again?

Your best bet is to check the site, social media, and emails from Earth Shift. We do our best to keep our customers updated on the latest news.

If there are items backordered on your invoice, we send a special one time use promotional code for 10% off your next order. This promotional code is listed on your Shipping Confirmatio email that is automatically generated and sent to your email on file here at Earth Shift.

What if an item I ordered does not ship with my package?
Please contact us immediately if you are charged for something that is not included in your package. First, make sure the item was not backordered by referencing your invoice. All out of stock items will say "QTY Shipped: 0" and there will be an amount of $0.00 paid for that item. Backordered items will not be automatically shipped when they are back in stock.
Do you have a toll free number to call?
We answer all customer questions and concerns through email, unless there is a specific situation that requires a phone conversation. We do our best to answer all questions within a couple of hours of receiving them. Our customer Customer Support hours are Monday through Friday, 8am to 5:30pm. We observe major holidays at Earth Shift (Christmas, New Years, Fourth of July, etc.) but we will get back to you quickly when we are back in the office.
Can I add items to my order once I make a purchase?
Once an order is processed through our checkout system, it is immediately invoiced. This way it can be packed and sent to you as quickly as possible. Please take time to consider the items in your cart before confirming your Earth Shift order and keep in mind that shipping everything you need at one time is more cost effective. Any additional items ordered after checkout will be considered a new shipment.
What is your return policy?

Customers may return unused and unopened products within 30 days of the original receipt date if it has been determined to be defective or shipped incorrectly. There will be no refunds given unless it has been determined that the product is legitimately defective or shipped incorrectly.

Since everyone's tastes are different, we cannot guarantee product taste. We are in the business of providing functional foods that deliver maximum nutrition and health benefits but do strive toward palatable flavors. We cannot guarantee that a product's taste will be to your liking.

No refund will be issued due to flavor issues, or change of mind, once a customer has considered and purchased a product.

How do I start the return process?

In order to return an item, you must first email us at webinfo@earthshiftproducts.com and let us know about your specific issue. Once your return has been authorized, we will send you an RMA (Return Merchandise Authorization) number. You will need to write this number clearly on the outside of your return package. If you don't write your RMA number on your return package, you risk being ineligible for reimbursement.

Example:

RMA 12345-1

ATTN: RETURNS

5455 Endeavour Ct

Moorpark, CA

93021

What are your Customer Support hours?
Earth Shift's Customer Support hours are Monday - Friday, 9 am - 5:30 pm, excluding major holidays. We do our best to respond to your inquiry within one work day.  

Payment


What payment methods are acceptable?
We accept all major credit cards (excluding Discover), and PayPal. We cannot accept personal checks or money orders.
My payment method was declined after I placed my order, what's next?
If your payment method (PayPal or major credit card) is declined when we are attempting to finalize your order in our warehouse, we will have to cancel your order. We cannot modify or update payment information once you submit your order through earthshiftproducts.com.

Shipping


I used the wrong shipping address. What happens next?

This all depends on the status of your order. If your order was just placed, we will most likely have to cancel your order and have you place it again with the correct shipping address. If your order has already been shipped, we will have to call UPS and attempt to get your package rerouted to the correct shipping destination. If your package reached the incorrect shipping destination and the package is refused and sent back to us, you will be refunded for any product that has not been damaged in transit, less a 20% restocking fee.

Please always triple check your information before placing your order. We are not Amazon, we are a very small staff, so we appreciate effort on your part to help the process flow smoothly.

Is there free shipping for orders over a certain amount?
Yes, we waive shipping costs for domestic US shipments over a certain dollar amount. Please check our home page for our most current shipping promotions.
Do you ship internationally?

We currently ship to the United States, Canada, and select international countries.

We use UPS Worldwide Expedited for all orders being delivered outside of the US.

All international Customers are responsible for duties/taxes upon the arrival of their shipment.

What happens if I refuse my order at time of delivery?

If a package is refused by the Customer at time of delivery, the Customer will be held responsible for paying a 20% restocking fee. We encourage Customers to contact us instead of refusing a shipment. We will not accept returned product because the Customer does not want to pay duties/taxes on their order. It is the Customer's responsibility to understand the amount of money they owe at time of delivery.

If an item in my shipment is damaged during transit, who do I contact?
If you receive damaged product, please email webinfo@earthshiftproducts.com right away. We will ship you a replacement for damaged goods once we can assess the damage to your product.
What method of shipping do you use? Does the shipper irradiate your packages?

We ship all US orders through UPS (Ground, Next Day, 2nd Day) and all international orders via UPS Worldwide Expedited.

We prominently label all boxes with "ORGANIC FOOD. DO NOT IRRADIATE".

What happens if I need to ship to a military address?

We offer shipping to military addresses via UPS SurePost®.

More information can be found HERE.

Products


What is the approximate shelf life for the foods you sell?
Our dry goods, such as powders and dried fruits, have an extremely long shelf life. You will indeed use them up before they become any bit stale, as the shelf life is from 1.5 to 2 years.
I am new to healthy eating. What should I try first?

We always recommend that small steps are taken in the beginning of your transition to a healthier diet. That way, you ease your routine into something better, something that sticks and can be adjusted to. This isn't a "fad diet", it's a new way of living.

Start with exchanging conventional staple items for healthier alternatives: Himalayan salt (instead of iodized salt); agave syrup or palm sugar (instead of cane sugar); liquid stevia (instead of Sweet N Low or something similar); coconut oil (instead of vegetable oil).

What is Prop 65 and why is there a statement listed under certain products?

Warning to California Residents:

Cal Proposition 65 is California’s Safe Drinking Water and Toxic Enforcement Act of 1986. Prop 65 requires that producers, manufacturers and retailers of various food and consumer products provide customers with special warnings for products that contain certain chemicals or metals in excess of levels “known to the state of California to cause cancer, birth defects or other reproductive harm”. Companies are required to place a warning label on any product they sell within California if it contains one or more of over eight hundred listed chemicals and metals at levels in excess of what the State has established may pose a health risk. These levels are specific to the state of California. The levels in California are more stringent than what is set at the U.S. federal level, and by other governments including Canada and the European Union.

Under Prop 65, the State of California has determined a “safe harbor” limit for these chemicals and metals. The levels for metals in particular have been determined in some cases to be so low that they approach elemental levels that can be naturally occurring in the soil. California is the only state that requires warning labels at this low of a level.  To put things into perspective, Prop 65 does not apply to grocery produce; however, it is common that certain chemical or metals levels in grocery items such as apples, spinach, and other whole, unprocessed foods can be higher than the Prop 65 safe harbor limits because they simply exist in the natural environment, but no label is required.

Elements that may trigger this labeling, such as Lead, Cadmium, Nickel and Arsenic, have also been found in various foods, beverages and dietary supplement products within the superfood and natural products industry. Often these elements are naturally present in the fertile soil where the foods are grown, and are metabolized by plants as part of their growth. Some of the products you are ordering from Earth Shift Products may contain trace levels of an element specified in Proposition 65. These elements are not added to the products, nor are they contributed during their manufacture.

Earth Shift Products is committed to compliance with CA Proposition 65 and to the wellbeing of our customers. In accordance with Proposition 65, we hereby provide the following warning for all products linked to this page:

"WARNING: This product contains a chemical known to the State of California to cause cancer and birth defects or other reproductive harm."

Read more about Prop 65 at:
http://www.oehha.ca.gov/prop65.html

Some of the products you may see with this warning are:

  • Brown Rice Protein
  • Cacao Powder, Nibs, Paste, Beans
  • Chlorella Powder & Tablets
  • Coconut oil jars
  • Spirulina Powder & Tablets
  • Maca
  • Goji Berries & Powder

 

Other


Do you have a different question? Please send it over and we will get back to you as soon as we can!