Orders are accepted on our website 24 hours a day, 7 days a week. Orders ship Monday through Friday only.
Please review your order thoroughly, as we cannot change your order after it has been submitted.
All promotional codes offered by Earth Shift are only valid at time of checkout. If you do not add the promotional code to your order during checkout, we cannot honor the code at a later time.
Earth Shift starts a new promotion every Tuesday (this can change if we run a surprise promotion, but usually Tuesdays bring a new promotion). Because our promotions run back to back, we cannot extend a promotional code because you have missed the sale by a few minutes or hours (unless there was a specific and documented issue with earthshiftproducts.com).
These brands are not available at a discount/not included in promotions at earthshiftproducts.com:
Any promotional codes will still work the same as they always have, except the brands named above will not receive a discount at checkout.
A Note on Sales/Promotions: There are certain brands that we simply cannot allow to be purchased in excess when we are having a sale. If we notice an order with an excessive amount of specific branded items during a sale, we do reserve the right to cancel the order. We will notify you right away if this ever happens.
Customers must notify Earth Shift customer support of damaged items within 72 hours of the package being delivered.
We will not honor refunds for items that are accidentally sliced open by the customer when they are opening the box.
Eligible Returns
Returns MUST be authorized by an Earth Shift team member before the item is shipped back to us. If you do not have authorization before returning something, you risk having your return denied.
An Earth Shift member will give you a specific RMA (Return Merchandise Authorization) number when you contact us about returning an item. This RMA number must be written on the outside of your return box. If you do not contact us and get an RMA number, you will not be eligible to make a return.
Date Range for Returns
Customers may return unused and unopened products within 30 days of the original receipt date if it has been determined to be defective or shipped incorrectly. There will be no refunds given unless it has been determined that the product is legitimately defective or shipped incorrectly. Since everyone's tastes are different, we cannot guarantee product taste. We are in the business of providing functional foods that deliver maximum nutrition and health benefits but do strive toward palatable flavors. We cannot guarantee that a product's taste will be to your liking. No refund will be issued due to flavor issues, or change of mind, once a customer has considered and purchased a product.
Returning Items Due to Allergic Reactions
Please make sure that you are aware of all ingredients in the items you are interested in before purchasing. Earth Shift can not be held responsible for reimbursement of product that has caused an allergic reaction.
Refusals
If a package is refused by the Customer at time of delivery, the Customer will be held responsible for paying a 20% restocking fee. We encourage Customers to contact us instead of refusing a shipment. We will not accept returned product because the Customer does not want to pay duties/taxes on their order. It is the Customer's responsibility to understand the amount of money they owe at time of delivery.
As of April 13, 2016, all orders shipping within the contiguous United States (Hawaii, Alaska and US Territories are excluded) receive free shipping via UPS Ground only.
SHIPPING PROMOTIONS for domestic orders: Orders must qualify for shipping promotions with the product total, after any other promotions are applied.
Puerto Rico, Guam, Virgin Islands, & American Samoa: Unfortunately we do not ship to these destinations at this time. We will make it clear on the site when this option becomes available.
Updated on May 25, 2017:
Orders shipping to Canada do not receive free shipping.
All Canada bound orders ship out everyday, and normally take 8-10 days to reach the Canadian border. Once your order reaches the border, customs may take additional time. Earth Shift Products is not responsible for orders that are confiscated by customs, nor is Earth Shift Products responsible for customs/duties fees and taxes upon the arrival of your order (even if you refuse the shipment).
Canadian orders ship via UPS Worldwide Expedited.
Updated on Aug 26, 2019
Earth Shift does not currently offer shipping outside of the US and Canada. We apologize for any inconvenience this may cause.Domestic US (contiguous): UPS Ground, 2nd Day, or Next Day
Domestic US (AK, HI): UPS 2nd Day
AE/AA/AP: UPS SurePost
Canada: UPS Worldwide Expedited
All special shipping instructions must be given to the carrier directly.
Your package will have a tracking number 24 hours after it has been invoiced, you can then contact UPS at 1(800)742-5877 to give them your special instructions for delivery.
Earth Shift Products is not responsible for paying shipping fees to resend packages because a Customer has provided an incorrect shipping address.
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