Updated on May 25, 2017:
We now offer international shipping via UPS Worldwide Expedited. Please allow 48 hours for packing, and upon shipping, please allow your order time to pass through customs clearance procedures.
If you would like to read more about UPS Worldwide Expedited, please visit their website HERE.
Duties and Taxes: Orders shipping to destinations outside the United States might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes. We are not responsible for any import taxes or duties which may be incurred on your international shipment.
"Lost" Package: An international order will not be considered ‘lost’ until 60 days from the date of shipment. We are unable to process claims until the 60 day period has passed. Please note: Before you make a purchase, please be aware of the personal purchase limit set by your country.
Return & Refund Policy: Because the U.S. Food and Drug Administration (FDA) places numerous strict regulations upon the delivery of consumable items into the United States, Earth Shift Products may not be able to process returns on international orders. If you received the wrong item or the product appears defective, please contact Customer Service at firstname.lastname@example.org; we will review each circumstance on a case-by-case basis to determine if a return can be processed.
Errors in Address: If you make an address error on your order, please note that we cannot change the delivery address after an order has been submitted. Please know that we work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we will only refund the cost of the merchandise.
Customer Refusal: If you refuse an order for any reason, you may be responsible for return shipping fees, and we will only refund the cost of the merchandise, and only if in undamaged and resalable condition.
Orders Seized by Customs: Unfortunately, we cannot issue a refund of any kind for orders seized or destroyed by Customs. In cases where the order is returned back to our warehouse in an undamaged and resalable condition, we may only refund the cost of the merchandise; shipping costs will not be reimbursed.
*As regulations change constantly, we strongly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.