Terms & Conditions

Ordering


Orders

Orders are accepted on our website 24 hours a day, 7 days a week. Orders ship Monday through Friday only.

Please review your order thoroughly, as we cannot change your order after it has been submitted.

All promotional codes offered by Earth Shift are only valid at time of checkout. If you do not add the promotional code to your order during checkout, we cannot honor the code at a later time.

Customer Support
Customer Support is available Monday through Friday, 8:00 AM - 5:00 PM PST. Customer Support can be reached by email at  webinfo@earthshiftproducts.com.
Backorders
Any item that is backordered will not be shipped to a Customer automatically. If we are out of that particular item for a while, we will usually send an email to all Customers letting them know that we have stock again. If an item’s price has risen since a Customer’s initial backorder, the Customer must pay the new price of the item. Remember, if you have a backordered item you must place a brand new order for this item once it is available for purchase again- we do not auto ship items. If you place an order that receives free shipping and one item backorders, you must place a new order when the item is available, and we do not cover the shipping costs for this new order simply because your last order received free shipping.
Damaged Product

Customers must notify Earth Shift customer support of damaged items within 72 hours of the package being delivered.

We will not honor refunds for items that are accidentally sliced open by the customer when they are opening the box.

Returns & Refusals

 

Eligible Returns

Returns MUST be authorized by an Earth Shift team member before the item is shipped back to us. If you do not have authorization before returning something, you risk having your return denied.

An Earth Shift member will give you a specific RMA (Return Merchandise Authorization) number when you contact us about returning an item. This RMA number must be written on the outside of your return box. If you do not contact us and get an RMA number, you will not be eligible to make a return.

Date Range for Returns

Customers may return unused and unopened products within 30 days of the original receipt date if it has been determined to be defective or shipped incorrectly. There will be no refunds given unless it has been determined that the product is legitimately defective or shipped incorrectly. Since everyone's tastes are different, we cannot guarantee product taste. We are in the business of providing functional foods that deliver maximum nutrition and health benefits but do strive toward palatable flavors. We cannot guarantee that a product's taste will be to your liking. No refund will be issued due to flavor issues, or change of mind, once a customer has considered and purchased a product.

Returning Items Due to Allergic Reactions

Please make sure that you are aware of all ingredients in the items you are interested in before purchasing. Earth Shift can not be held responsible for reimbursement of product that has caused an allergic reaction.

Refusals

If a package is refused by the Customer at time of delivery, the Customer will be held responsible for paying a 20% restocking fee. We encourage Customers to contact us instead of refusing a shipment. We will not accept returned product because the Customer does not want to pay duties/taxes on their order. It is the Customer's responsibility to understand the amount of money they owe at time of delivery.

Payment
Earth Shift accepts all major credit cards (excluding Discover), and PayPal. We cannot accept personal checks or money orders.

Freight & Handling


Contiguous U.S.

As of April 13, 2016, all orders shipping within the contiguous United States (Hawaii, Alaska and US Territories are excluded) receive free shipping via UPS Ground only.

SHIPPING PROMOTIONS for domestic orders: Orders must qualify for shipping promotions with the product total, after any other promotions are applied.

Hawaii & Alaska
We ship UPS 2nd Day to Hawaii & Alaska. Orders to HI & AK do not receive free shipping.
US Territories

Puerto Rico, Guam, Virgin Islands, & American Samoa: Unfortunately we do not ship to these destinations at this time. We will make it clear on the site when this option becomes available.

Canada

Updated on May 25, 2017:

Orders shipping to Canada do not receive free shipping.

All Canada bound orders ship out everyday, and normally take 8-10 days to reach the Canadian border. Once your order reaches the border, customs may take additional time. Earth Shift Products is not responsible for orders that are confiscated by customs, nor is Earth Shift Products responsible for customs/duties fees and taxes upon the arrival of your order (even if you refuse the shipment).

Canadian orders ship via UPS Worldwide Expedited.

International Shipping

Updated on May 25, 2017:

We now offer international shipping via UPS Worldwide Expedited. Please allow 48 hours for packing, and upon shipping, please allow your order time to pass through customs clearance procedures.

If you would like to read more about UPS Worldwide Expedited, please visit their website HERE.

Duties and Taxes: Orders shipping to destinations outside the United States might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes. We are not responsible for any import taxes or duties which may be incurred on your international shipment.

"Lost" Package: An international order will not be considered ‘lost’ until 60 days from the date of shipment. We are unable to process claims until the 60 day period has passed. Please note: Before you make a purchase, please be aware of the personal purchase limit set by your country.

Return & Refund Policy: Because the U.S. Food and Drug Administration (FDA) places numerous strict regulations upon the delivery of consumable items into the United States, Earth Shift Products may not be able to process returns on international orders. If you received the wrong item or the product appears defective, please contact Customer Service at webinfo@earthshiftproducts.com; we will review each circumstance on a case-by-case basis to determine if a return can be processed.

Errors in Address: If you make an address error on your order, please note that we cannot change the delivery address after an order has been submitted. Please know that we work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we will only refund the cost of the merchandise.

Customer Refusal: If you refuse an order for any reason, you may be responsible for return shipping fees, and we will only refund the cost of the merchandise, and only if in undamaged and resalable condition.

Orders Seized by Customs: Unfortunately, we cannot issue a refund of any kind for orders seized or destroyed by Customs.  In cases where the order is returned back to our warehouse in an undamaged and resalable condition, we may only refund the cost of the merchandise; shipping costs will not be reimbursed.

*As regulations change constantly, we strongly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.

Shipping Options

Domestic US (contiguous): UPS Ground, 2nd Day, or Next Day

Domestic US (AK, HI): UPS 2nd Day

AE/AA/AP: UPS SurePost

Canada & All other international destinations: UPS Worldwide Expedited

All special shipping instructions must be given to the carrier directly.

  • Example: Please leave at back door.
  • Example: Please ring apartment number ###.

Your package will have a tracking number 24 hours after it has been invoiced, you can then contact UPS at 1(800)742-5877 to give them your special instructions for delivery.

Earth Shift Products is not responsible for paying shipping fees to resend packages because a Customer has provided an incorrect shipping address.

Lost, Stolen, & Undeliverable Shipments
Earth Shift Products is not responsible for shipments that are delivered to the wrong address due to Customer error. Earth Shift Products is not responsible for shipments that are lost in transit or delivered to a residence and then stolen or unaccounted for. It is the Customer’s responsibility to pay for shipping costs if a shipment is returned to our warehouse because it is undeliverable (you can also choose to be refunded in the amount of your order, less any shipping costs). UPS Ground always provides tracking information, and it is the Customer’s responsibility to keep an eye on their shipment and maintain awareness in case of a mishap of any kind. Remember- it is always best to inform our Customer Service team ASAP of any mishap so we can straighten out the issue and come to a resolution. The longer a Customer waits to deal with a shipping error (their own or ours), the longer it will take to right the situation. Please be sure to read our Returns Policy as well.