If a product is out of stock, how will I know when I may purchase it again?
Your best bet is to check the site, social media, and emails from Earth Shift. We do our best to keep our customers updated on the latest news. A Shipping Confirmation email is automatically generated and sent to your email on file here at Earth Shift.
What if an item I ordered does not ship with my package?
Please contact us immediately if you are charged for something that is not included in your package. First, make sure the item was not backordered by referencing your invoice. All out of stock items will say "QTY Shipped: 0" and there will be an amount of $0.00 paid for that item. Backordered items will not be automatically shipped when they are back in stock.
Do you have a toll free number to call?
We answer all customer questions and concerns through email, unless there is a specific situation that requires a phone conversation. We do our best to answer all questions within a couple of hours of receiving them. Our customer Customer Support hours are Monday through Friday, 8am to 5:30pm. We observe major holidays at Earth Shift (Christmas, New Years, Fourth of July, etc.) but we will get back to you quickly when we are back in the office.
Can I add items to my order once I make a purchase?
Once an order is processed through our checkout system, it is immediately invoiced. This way it can be packed and sent to you as quickly as possible. Please take time to consider the items in your cart before confirming your Earth Shift order and keep in mind that shipping everything you need at one time is more cost effective. Any additional items ordered after checkout will be considered a new shipment.
What is your return policy?
Customers may return unused and unopened products within 30 days of the original receipt date if it has been determined to be defective or shipped incorrectly. There will be no refunds given unless it has been determined that the product is legitimately defective or shipped incorrectly. Since everyone's tastes are different, we cannot guarantee product taste. We are in the business of providing functional foods that deliver maximum nutrition and health benefits but do strive toward palatable flavors. We cannot guarantee that a product's taste will be to your liking. No refund will be issued due to flavor issues, or change of mind, once a customer has considered and purchased a product.
How do I start the return process?
In order to return an item, you must first email us at firstname.lastname@example.org and let us know about your specific issue. Once your return has been authorized, we will send you an RMA (Return Merchandise Authorization) number. You will need to write this number clearly on the outside of your return package. If you don't write your RMA number on your return package, you risk being ineligible for reimbursement. Example: ATTN: Returns - 1000 E Main St, Fredericktown. MO. 63645
I used the wrong shipping address. What happens next?
This all depends on the status of your order. If your order was just placed, we will most likely have to cancel your order and have you place it again with the correct shipping address. If your order has already been shipped, we will have to call UPS and attempt to get your package rerouted to the correct shipping destination. If your package reached the incorrect shipping destination and the package is refused and sent back to us, you will be refunded for any product that has not been damaged in transit, less a 20% restocking fee. Please always triple check your information before placing your order. We are not Amazon, we are a very small staff, so we appreciate effort on your part to help the process flow smoothly.
Is there free shipping for orders over a certain amount?
Yes, we waive shipping costs for domestic US shipments over a certain dollar amount. Please check our home page for our most current shipping promotions. We do not ship to Alaska, Puerto Rico, Hawaii.
Do you ship internationally?
Updated on Aug 26, 2019 Earth Shift does not currently offer shipping outside of the US and Canada. We apologize for any inconvenience this may cause.
What happens if I refuse my order at time of delivery?
If a package is refused by the Customer at time of delivery, the Customer will be held responsible for paying a 20% restocking fee. We encourage Customers to contact us instead of refusing a shipment. We will not accept returned product because the Customer does not want to pay duties/taxes on their order. It is the Customer's responsibility to understand the amount of money they owe at time of delivery.
If an item in my shipment is damaged during transit, who do I contact?
If you receive damaged product, please email email@example.com right away. We will ship you a replacement for damaged goods once we can assess the damage to your product.
What method of shipping do you use? Does the shipper irradiate your packages?
We ship all US orders through UPS (Ground, Next Day, 2nd Day) and all international orders via UPS Worldwide Expedited.
What happens if I need to ship to a military address?
We offer shipping to military addresses via UPS SurePost®.More information can be found here.
What payment methods are acceptable?
We accept all major credit cards (excluding Discover), and PayPal. We cannot accept personal checks or money orders.
My payment method was declined after I placed my order, what's next?
If your payment method (PayPal or major credit card) is declined when we are attempting to finalize your order in our warehouse, we will have to cancel your order. We cannot modify or update payment information once you submit your order through earthshiftproducts.com.